Accessibility statement

1. Using this website

This website is run by Middlesbrough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  • View the website using any device e.g. Mobile phone, Tablet, Desktop computer
  • View any videos that we add to this website, ensuring they are accessible to all with audio or written alternatives available where required
  • View and understand content where we use colour. We will ensure that colours used have a sufficient colour contrast

AbilityNet has advice on making your device easier to use if you have a disability.

Please note this website may not function correctly if you are using an older browser i.e. Internet Explorer. It is recommended for those users using Internet Explorer that they instead use Google Chrome or Microsoft Edge.

2. How accessible is this website?

Most of this website is compliant with the W3C WCAG 2.1 AA accessibility standard. However, there are some parts of this website that are not fully accessible:

-Aria hidden element must not contain focusable elements

3. What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read or audio recording:

We’ll consider your request and get back to you within 10 working days.

4. Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Digital team by emailing the issue to

5. Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

6. Technical information about this website’s accessibility

Middlesbrough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed under section two of this page.

7. Content that’s not within the scope of the accessibility regulations

8. How we test this website

This website is tested every 7 days. The tests are carried out by the Middlesbrough Council Digital Team. Required changes that are discovered as a result of these tests will be implemented within two months.

9. What we are doing to improve accessibility

Our accessibility road map below shows how we aim to improve accessibility across this website.

Issue: Aria hidden element must not contain focusable elements Action: This element will be reviewed and replaced as required – Target fix date: December 2021


The below items we previously identified as not being accessible have now been fixed. 

A site map was not present

A sitemap has been added to the footer of the website, giving another method to find content

Fixed date
July 2020


When using a keyboard only to view this website – not all links were presented with a box surrounding them

Development has been carried out to add a a visible border around every item when navigating the website using a keyboard only

Fixed date
August 2020


The cog icon button at the bottom of the website did not have a name assigned

A name has been added to identify the purpose of the cog for those using a screen reader

Fixed date
December 2020


Link text was not added correctly to the mobile menu

Link text has been added as required so the mobile menu is fully accessible

Fixed date
February 2021


An image used within the footer did not have a name correctly assigned.

A name has been added to identify the purpose of the image

Fixed date
April 2021

Download this test PDF

This statement was prepared on 27/04/2020. It was last updated on 22/10/2021.